Terms of service

User Account, Password, and Security

Use of the Site and/or App is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents, etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site and/or App only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. You will receive a username and password for your account upon completing the Website's or App’s registration process, or alternatively you can choose to browse through an existing Gmail or Facebook account by providing necessary permissions. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Rivona of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Rivona cannot and will not be liable for any loss or damage arising from your failure to comply with the above-mentioned guidelines or maintain the security of your account.

By registering to our website or App, you agree to receive marketing and promotional communication from Rivona via SMS, email, and any other form of notification(s).

We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. In addition, some of the information we request may be collected by third party providers on our behalf.

If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Rivona; or to detect, prevent, or otherwise address fraud, security or technical issues.

We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy.

We may also share aggregated or non-personally identifiable information with our partners or others. For example, we may tell a business using Rivona how many people viewed any product or category of products or even the most popular sold brand from our website, most searched color, etc.

Product use & services

The products and services available on the web, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons. It is advised that consumers who have allergies with a particular ingredients, mail us at support@rivona.in. We shall inform you if a particular product has specified ingredient or not.

Pricing and offer information

Rivona strives to provide accurate product and pricing information, however, errors may occur. Prices and availability of the products and services provided or offered on the site and/or app are subject to change without prior notice and at the sole discretion of the company. Products offered as GWP (Gift with Purchase) are subjected to availability of exact variant. Company reserves all rights to withdraw any ongoing offer and/or promotion without prior notice.
Payments

Mode of payment - Payments for the products available on Site and app may be made in the following ways:

UPI, Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
Online payments are instant payment options and recommended to ensure faster processing of your order.
Cash On Delivery option is available for limited areas only.

All online payments are handled by authorized Payment Gateways considering transaction security measures mandated by RBI and other regulatory authorities. Rivona is not responsible for any breach of information, or inappropriate transactions.

Chat Functionality

The Chat Functionality has been provided to help you with any and all Site-related queries. Any use of this service shall be subject to the following conditions:

Rivona may suspend the chat service at any time without notice.
Rivona or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
Communication through chat may be stored by Rivona for future reference, and the user of such service will not have the right to access such information at any future date.
While 'chatting' you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.

Privacy Policy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Rivona’ Website and App. The user further consents that the terms and contents of such Privacy Policy are acceptable to him/her. The Privacy Policy details can be viewed at our Privacy Policy Document.